Client Service Agreement

Please read carefully before purchasing Our Services.

Client Service Agreement  

This agreement is a legally binding agreement between the Client and JPA Solutions LLC (“Consultant / Strategic Partner ”), entered on from the date of Purchase. 

Agreement 

  • Whereas the Consultant / Strategic Partner will provide access to the Black CEO Collective (See Sec. 2).

  • Whereas the Client will compensate the Consultant / Strategic Partner for said services at $8,888 paid in full, $2,999 x 3 monthly installments, or $777 x 12 monthly installments (See Sec. 3).

  • Whereas this Agreement is binding.

  • Whereas the Client has the option to upgrade their base consulting services in exchange for an agreed-upon additional payment.

1. TERMS

1.A.Program Access & Participation

  • The Client will receive access to a bank of pre-recorded training modules hosted on Systeme.io. These modules are self-paced and will remain available for 12 months starting from the date of the Client’s payment.

  • It is the Client’s responsibility to watch the trainings, apply the material, and bring any relevant questions or insights to bonus sessions. Execution of the material within (and after) the contracted program dates is the Client’s responsibility.

  • The Mentor will not address personal or childhood trauma as part of this program. The Mentor is not a substitute for therapy, professional mental health services, or medical care.

  • Missed sessions or “no-shows” will result in forfeiture of that session, group consulting support, and any associated bonuses. No credits, rescheduling, or make-ups will be provided.

  • Inactive participation will not result in a refund. The program cannot be paused, deferred, transferred, or restarted at a later date. If the Client chooses not to participate or becomes unable to participate, this does not constitute grounds for a refund.

  • The Client is fully responsible for their own follow-through, participation, and results.

  • Access to the program begins on the date of payment and continues for 12 consecutive months.

1.B.Consultant Availability

  • The Consultant is not available on French bank holidays, on dates where the Consultant has previous professional or personal commitments, or during the period between Christmas and New Year’s Eve.

  • If the Consultant takes a holiday during the Client’s contracted program period, the Client will be notified in advance. In such cases, the Client’s program access and support period will be automatically extended by the exact duration of the Consultant’s holiday (e.g., a 2-week holiday extends a 12-month contract to 12 months + 2 weeks).

  • Response time during office hours is up to 24 hours. The Client must tag the Consultant in the appropriate Slack channel designated for support. If a message is missed, the Client should tag the Consultant again, as notifications may occasionally be overlooked, especially for messages sent over weekends.

2. SERVICES 

The Consultant agrees to provide the Client with marketing guidance, strategic direction, and advisory support throughout the Program, based on the Consultant’s professional experience and industry knowledge. The Consultant does not guarantee any specific financial, business, or personal outcome.

2.A.Program Components

The Consultant will provide the Client with the following services and program components:

> Onboarding Call

The Client is required to complete the onboarding process prior to the first call. This includes filling out the onboarding questionnaire at least 24 hours before the scheduled call. The questionnaire can be found in the designated Slack channel.

  • Completing the questionnaire allows the Consultant to optimize the onboarding call and come prepared.

  • If the questionnaire is not completed in advance, the onboarding call may be spent gathering basic information about the Client’s business rather than diving deeper into strategy and implementation.

> Training Modules

The Client will receive access to self-paced video training modules inside The Black CEO Collective.

  • These modules should be completed progressively throughout the duration of the Program.

  • The Client is encouraged to implement the material as they go rather than consuming all content at once.

> Homework Requirements

  • The modules include homework assignments.

  • It is the Client’s responsibility to take action and implement the strategies in their business.

  • The Consultant will not follow up to ensure homework completion.

> Ongoing Feedback

  • The Consultant will provide feedback in the designated Slack channel during office hours (Monday to Wednesday, Central European Time/Paris Time).

  • Expected response time is up to 24 hours on business days, excluding any “black-out” dates listed in this Agreement.

> Hot Seat Group Calls

  • The Consultant will provide mentorship during biweekly Hot Seat calls.

  • Each Client is guaranteed 10–15 minutes of on-call support per session.

  • Clients may submit questions or content in advance if they are unable to attend live.

  • All calls are recorded and made available in the Client’s private portal.

  • Calls take place on Tuesday evenings at 8:00 PM CET, with links pinned in the Slack channel for calendar integration.

  • It is the Client’s responsibility to track call times and attend sessions.

> Training Drops

  • The Consultant may provide additional exclusive audio or video trainings that are relevant to the collective as a whole.

  • Topics may vary depending on market context, seasonality, or industry trends.

  • The frequency of these training drops is not defined; these are considered valuable extras.

> Quarterly Headliner

  • Every quarter, one Client will be selected, through peer voting and the Consultant’s discretion, to present to the group.

  • Presentations may focus on the Client’s body of work or an implementation in their business that drove results.

  • This opportunity is intended for exposure, recognition, and validation within the collective.

> Access to New Programs

  • Should the Consultant release new programs during the Client’s 12-month program period, the Client will be automatically enrolled in those programs.

  • Masterminds are excluded from this automatic inclusion.

2.B.Bonuses

The Client is solely responsible for ensuring that all required materials, documents, or submissions for bonus sessions are provided on time. The Consultant will not follow up or chase the Client for late submissions. Failure to provide required materials by the stated deadlines will result in the forfeiture of the bonus session, with no rescheduling, refund, or credit.

> BONUS #1 : Private “Legacy Tagline” Call (30 Minutes)

A private 30-minute session to craft the Client’s “sold-in-one-sentence” premium legacy program tagline.

  • Preparation requirement:

The Client must have their Legacy Offer fully created prior to this session.

This session will not be used to create, map out, or structure the Client’s Legacy Offer. Its sole purpose is to craft the tagline based on the Client’s pre-existing Legacy Offer.

> BONUS #2 : Private Content Review Call (30 Minutes)

A private 30-minute session providing personalized feedback on up to two (2) sales-specific Instagram pinned posts.

  • Submission requirements:

The Client must submit a Google Doc link containing up to two sales posts (Instagram pinned posts only).

Submissions must be posted in the mandatory feedback thread within the Slack community no later than 24h before the scheduled call.
You are responsible for submitting all required materials on time. It's entirely up to you. The Consultant will not be sending reminders or chasing submissions.

  • Scope of review:

The Consultant will review and audit at least one post for copywriting and conversion improvements.

A second post may be reviewed only if time permits.

  • Failure to submit:

If the required Google Doc link is not submitted by the stated deadline, the bonus call will be automatically canceled.

No rescheduling, refund, or credit will be provided for missed submissions.

3. PRIVATE CALL POLICIES

3.A.Scheduling and Availability

  • One-on-one calls must take place during weekday work hours according to the Consultant’s calendar openings.

  • Calls are scheduled on a first-come, first-served basis.

  • All calls are booked in Central European Time (Paris time) via the Consultant’s pre-booking calendar link.

  • Calls are held via Telegram or Google Meet. The Client must be present at the scheduled time. Late arrivals do not extend call duration.

3.B. Onboarding Call

  • The Program includes one (1) compulsory onboarding call of 60 minutes.

  • The Onboarding Call is required to begin the Program. It must be scheduled within 48 hours of receiving the onboarding email. The actual call should take place within the first week or shortly thereafter. The purpose of this call is to establish a productive Consultant/Client relationship and provide direction on where to focus efforts in the Program.

  • The Client must book the call using the link provided in the onboarding email and in the onboarding section of the Client Training Portal.

  • Failure to schedule the Onboarding Call within the required timeframe may result in forfeiture of the onboarding call with no refund

3.C.Bonus Calls

  • The Program includes two (2) bonus calls, each lasting 30 minutes.

  • Bonus call times are offered at onboarding. The Client must select from the dates/times provided. Failure to select a date will result in forfeiture of the bonus call.

  • Bonus Calls must be scheduled and completed within the first three (3) months of joining the Program to allow adequate time for video integration, implementation and actionable follow-through.

  • Late scheduling beyond the three-month window will result in forfeiture of the bonus call due to limited calendar availability.

  • No rescheduling, cancellations, or make-up sessions are permitted for bonus calls. Missed or no-show calls are forfeited without refund or credit.

  • Bonus calls are optional gifts and are not required for Program completion or success.

4. COMPENSATION

4.A.Payments

  • The Client agrees to pay the full program fee at the time of enrollment, either upfront (Pay in Full) or via an agreed payment plan. All fees are non-refundable and non-transferable.

  • Payments cover administrative onboarding, proprietary information, and access to the Consultant’s knowledge, trainings, and program materials.

  • If a payment plan is in place, the Client is obligated to complete all scheduled payments.

  • If a payment issue occurs at any time, the Client’s access to paid programs, content, communities, and other services may be suspended or permanently revoked until full payment is made.

  • Participation in the Program is for the full duration of 12 months. The Client is legally obligated to complete all payments regardless of early withdrawal, lack of participation, lack of attendance, or delayed use of services.

  • By the end of the Program, all payments must be completed in full.


4.B.Late Payments:

  • Late payments may incur a 2% monthly penalty after a 7-day grace period to account for bank processing or financial delays.

  • Missing or late payments may result in suspension of access to services, programs, content, or communities, and/or referral to collections.

  • Late or missed payments will also result in loss of bonus 1:1 support and any additional consulting privileges.


4.C.Client Agreement Regarding Results and Marketing

The Client agrees to:

  • Provide complete use of their success and business results said verbally, through screenshots, etc. as advertising / case study / testimonial use, etc. - done anonymously.

  • Full release of the Consultant / Strategic Partner to use the Client’s results / case study / testimonials in future video footage, PDF resumes, reports, social media, books, speaking engagements, etc. to market the Consultant / Strategic Partner and future / current businesses, with shares done anonymously.

  • Provide access to success metrics, business results, screenshots, or other deliverables for the purpose of advertising, case studies, testimonials, or marketing. This will be done anonymously unless otherwise agreed.

  • Grant the Consultant a full, unlimited license to use the Client’s results, case studies, or testimonials in marketing materials, video content, PDFs, reports, social media, books, presentations, and other promotional content, with appropriate anonymization.

  • Acknowledge that no additional compensation, credit, or payment is owed for the use of such materials.


4.D.Client Responsibilities and Program Expectations

  • The Program is a high-level consulting, coaching and mentorship container, focused on implementation, strategy, and accountability.

  • The client agrees this is a consulting container focused on high-level implementation, strategy, and accountability with a higher-level of boundaries, policies, and standards for Clients.

    o The Client agrees to hold themselves to a higher level of communication, participation, material completion for homeworks, and implementation in this program, taking personal responsibility for their results, actions, and level they show up in. 

  • This is a CONSULTING container where the Consultant must have the full picture of the Client’s business to catch problems and provide potential solutions. To do this, the Client must give in-depth information and updates about the inner workings of the business frequently during the program.

  • The Client is responsible for their results and the level of effort and engagement they bring to the Program.

4.E.Program Expectations : Mental Health Disclaimer

  • The Consultant will not address personal or childhood trauma in this Program. The Consultant is not a substitute for therapy, professional mental health support, or medical care.

  • It is the Client’s responsibility to seek professional, trauma, or mental health support if they experience emotional triggers or require assistance while working through Program activities or managing their business.

  • JPA Consulting LLC is not a medical professional and does not provide medical or mental health advice. The Company is not legally liable for any mindset, mental health, trauma, or emotional situations that may arise during the Program which may require professional care.

  • The Client agrees to seek outside professional support if additional guidance, therapy, or medical assistance is needed.

5. LIABILITY WAIVER

- Establishing an online and marketing presence and initiating a two-way flow of communication between the Client and the public can have unintended consequences on the Client’s reputation and business success. Increasing visibility online can bring additional positive and negative attention to a business in multiple ways. Should this occur, the Client waives its right to hold the Consultant responsible for any damage and/or liability that may arise from the Consultant’s advice, content, or recommendations.

- The Consultant is not liable for advice given, money invested, content created, or lack of results due to implementation of strategies and best practices. Clients are advised to use their own judgment when doing business online.

- Consultant is not liable for lack of results due to poor implementation of the marketing strategies, lack of consistency, an unengaged or targeted audience, lack of personal action, the economy or shifts to the industry, etc. Client understands that sales take time, consistency, and long-term marketing efforts that extend beyond the Consulting program.

- The Consultant is not legally liable or required to be knowledgeable of the legal implications of the marketing, sales, or content strategies implemented or the nature of the Client’s business. The Client is responsible for researching and abiding by all local, state, and country laws when implementing the Consultant’s strategies. This may include, but is not limited to, contests, affiliate or referral programs, social media posts, live trainings, marketing copy or content, sensitive topics (trauma, healing, disorders, etc.), etc.

-Client agrees not to attack or release private details about the strategies or conversations between The Consultant, JPA Consulting LLC, or any team member/contractor publicly (including, but not limited to: public forums, blogs, social networks, private groups, inside other paid containers, to other industry peers, etc.) at any time during or subsequent to contract period, especially in cases that border slander or purposeful attempts to damage the brand. In case of breach of this clause, the client agrees to pay USD $30,000 per incident/post in damages to The Consultant / JPA Consulting LLC. Clients are encouraged to reach out privately to discuss any potential issues and to rectify a fair solution in alignment with the contract they signed, both maturely and in a private manner.

-JPA Consulting LLC does not offer lifetime access to content due to the nature of the ever-changing online space. JPA Consulting LLC guarantees access to the self-paced, module-based program curriculum only during the duration of the dates outlined in this contract, as long as the Client has completed their entire payment plan.

- In most cases, Clients are granted “longer-term access” to the content after the contract ends for the next several months, unless the content becomes outdated, the program is no longer publicly launched, there is a loss of/complication with the hosting platform, the business is no longer in operation, or the Client breaches the contract at any point.

- Access to the programs after the contract ends is at the full discretion of the CEO.

 

6. SERVICE INTERRUPTION

Either party shall be excused from any delay or failure in performance required hereunder if caused because of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, laws, proclamations, edits, ordinances or regulations, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time stated and equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations hereunder shall resume. In the event the interruption of the excused party’s obligations continues for a period more than five (5) days, either party shall have the right to terminate this Agreement upon two (2) days prior written notice to the other party.

7. REFUNDS & GUARANTEES

- There are no refunds or guarantees on any consulting, copyediting, or courses delivered by The Consultant.

- There is no guarantee that the Client will earn any money by participating in this program, or using the techniques or ideas given. Examples, testimonials, or stories given are not to be interpreted as a promise or guarantee of similar results for the Client. Income is entirely dependent on an individual, economic shifts in their location / worldwide, the length of time in business, time spent on the business daily, audience size and nurturing, a viable product the market desires, their price points, the Client’s financial situation, the client’s personal life situation, the client’s knowledge and skill set coming into the program, their swiftness in implementation, and their ability to create mastery of the strategies. Since these factors vary widely individual to individual, there is no way to guarantee success of any kind. The Consultant is in no way legally or otherwise responsible for the Client’s results. The client agrees to accept full responsibility for their own business income results during this program and after. The Consultant does not position this program or any strategies as a “Get Rich Quick Scheme” but expects the strategy to take 8-12+ months of daily effort, consistency, tweaking, and experimentation to begin to see initial data results, which is long after this contract with the Client ends.

- Once a deposit and/or payment plans are made, no refunds are given at any point in the program due to loss of consulting knowledge (from previously free or paid content) and admin expenses (onboarding time, contract creation, invoicing, client follow up, etc.).

-If on a payment plan, the Client is still liable to complete all future payments, even if they do not complete the program for any reason. All contracted total payments must still be paid if a client

fails to pay an invoice on a payment plan at any time during the program and when any onboarding (admin expenses) or consulting has occurred.

-The Client will receive no refund due to failure to complete the program, finding the program not meeting their needs, getting triggered, or any other reason the Client feels they do not have the ability to continue their work with JPA Consulting LLC.

8. COPYRIGHT, INTELLECTUAL PROPERTY AND NON DISCLOSURE 

- The Consultant has created a unique, individualized strategy and process for marketing, movement building, launching, automation funnels, copywriting, sales and the content taught to Clients inside this program. Verbal consulting, written consulting, and any content delivered / feedback is copyrighted and considered intellectual property of the Consultant. 

-Teachings and intellectual consulting from JPA Consulting LLC are part of a proprietary method uncommon in the industry and therefore, cannot be re-taught to the Client’s clients or repackaged into future courses/programs for the Client’s own profit. By entering this contract, you are under an exclusive NDA (Non-Disclosure Agreement) with JPA Consulting LLC. This LLC will take legal action on any strategy information found being re-taught in Client programs at a rate of $50,000 per piece of overlapping information / examples / method used. 

- In an effort to prevent these strategies from becoming oversaturated in the industry and no longer working/converting, JPA Consulting LLC is giving exclusive proprietary knowledge only to the Client to use the strategies taught in this program. 

- The Consultant has developed through substantial effort, research, time, and expense certain inventions, design concepts, methodologies, technical know-how, copyrightable material and trade secrets directed and related to selling offers in the online space and the copywriting and messaging strategies to do so (“INFORMATION”); 

- The Consultant desires to disclose the INFORMATION on a confidential basis to the Client solely for the purposes of creating an actionable marketing strategy for visibility and future sales. 

- The Consultant desires to maintain the confidentiality of the INFORMATION and the protection of the Consultant's intellectual property rights. 

- In consideration of the mutual promises, covenants, and conditions contained herein, the sufficiency of which is hereby acknowledged, the parties agree as follows: 

● The Consultant agrees to disclose INFORMATION to the Client to facilitate Client’s business & marketing strategy. 

● The Client agrees to receive such INFORMATION and to refrain from copying, disclosing, using, selling, or offering for sale any and all of said INFORMATION or knowledge gained from the INFORMATION, other than at the request of the Consultant. The Client agrees to keep confidential and refrain from disclosing any and all of the INFORMATION and to take all necessary and reasonable steps to prevent unauthorized disclosure or use of any and all of the INFORMATION.

● Recording, screenshotting, downloading, re-sharing, or distributing any consulting, trainings, or conversations inside this program, including but not limited to: private 1:1 calls, course materials, group audio discussions, audio training drops etc. is prohibited and a breach of this contract, resulting in a $20,000 fine per incident for loss of intellectual property and will result in a termination of the contract with no refund and the Client required to complete any remaining payment plans, as agreed to in this contract. 

● Copying any given example documents, emails/posts, wording/language, program teachings, or copy/pasting any messaging from the Consultant’s marketing is a breach of the contract and will result in termination for copyright infringement and a $20,000 fine per incident. 

● The Consultant’s examples are to be used as inspiration, guides, and formatting examples, NOT copy/paste templates or for “slight wording tweaks.” The Consultant is NOT teaching the Client a templated strategy, but showing the Client the thought-process behind the strategy with the understanding that the Client must create their own material and content from scratch. 

● No right or license is granted by the Consultant to the Client in connection with the technical information, inventions, strategy, content, etc. disclosed under this agreement. All documents or materials constituting the INFORMATION and all reproductions thereof shall at all times remain the sole property of the Consultant and shall promptly be returned by the Client upon request. 

● This Agreement shall remain in force in spite of disclosure of the INFORMATION by the Consultant in the form of patent applications, copyright applications, or other disclosures. 

● The Client shall not make, or cause to be made, any copies, facsimiles or other reproductions including data files of any documents containing confidential information of the Consultant and to use all other reasonable means to maintain the secrecy and confidentiality of the confidential information of the Consultant. This includes, but is not limited to, sharing documents or teachings with Virtual Assistants, contractors, employees, Clients, or to those other than the main CEO receiving the Consulting - via email, implementation of another kind, or verbal. A Client can only relay finalized Client content materials created in the program to a team member to execute the implementation of the strategy, but cannot teach the team member the strategy or the behind-the-scenes conversations/trainings for it. This is a breach of sharing proprietary methods, Client/Consultant conversation privacy, this contract, and the non-disclosure outlined here, resulting in a $50,000 fine per incident and a termination of the contract with no refund with all remaining fees / payment plans the responsibility of the Client due to loss of intellectual property, future business, oversaturation of the strategy, and the release of unique strategies that have now been given to those outside of this contract, which increases risk of proprietary strategies being spread to others in the industry. 

● The Client shall not institute any action or suit at law or in equity against the Consultant, nor institute, prosecute or in any way aid in the institution or prosecution of any claim, demand, action, or cause of action arising out of the INFORMATION or any INTELLECTUAL PROPERTY thereof, including but not limited to, claim, demand, action, or cause of action for invalidating any INTELLECTUAL PROPERTY of the Consultant.
● The Client agrees that should they breach any of the promises contained in this Agreement that the Consultant would suffer irreparable harm and the Consultant would be without adequate remedy at law and that the Consultant may obtain injunctive relief, including specific performance of the Agreement, as well as monetary award for damages suffered by the Consultant for the Client’s breach of this Agreement. 

● A party shall not be deemed to have waived any rights hereunder unless such waiver is in writing and signed by a duly authorized officer of the party making such waiver. 

● Should a court of competent jurisdiction find that any portion of this Agreement is invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the parties shall use reasonable efforts to substitute a valid, legal, and enforceable provision that implements purposes of the provision so held invalid, illegal, or unenforceable to any extent permissible under the law, held in the LLC’s state of WYOMING, USA. 

9. AMENDMENTS AND ADDENDUMS

- This agreement is to be considered complete and final. However, the field of marketing and social media changes rapidly and said changes may necessitate amendment or addition to this contract. Should such a need arise, the amendment or addendum must be drawn up as a separate document, signed by both parties indicating their agreement, and a copy of the signed document must be provided to the Client and the Consultant / Strategic Partner. 

10. ENTIRE AGREEMENT

Should either party violate the terms of or fail to meet the obligations set forth in this agreement, on this page, such action will render the opposing party free from any further contractual obligation. 

11. ACCEPTANCE OF THESE TERMS

By purchasing, enrolling in, or submitting payment for any services offered by JPA Solutions LLC, including choosing a payment plan, you acknowledge that you have read, understood, and agree to be fully bound by the Client Service Agreement.
If you do not agree to these terms, you must not purchase, enroll in, or access any services.
Your purchase, regardless of the payment arrangement selected, constitutes your full acceptance of this Agreement and all its terms.

12. CONTACT INFORMATION

JPA Solutions LLC
Email: contact@joellarecommends.com
Address: 5830 E 2nd St Ste 6300 Casper, WY 82609 USA